FAQ

We recommend setting an appointment time so that we are able to reserve a fitting room and designate a bridal stylist to work specifically with you. We are often completely booked with appointments, and suggest booking ahead if possible.

Dress shopping is a special time and we want you to be prepared physically, mentally, and emotionally! Bring key decision-makers and any important people that you want to share this day with. Be prepared mentally and financially to find your perfect dress and say yes. And to our gowns and to give you the best possible experience, we recommend wearing light make-up for your appointment. We offer a full range of supplies to provide the finishing touches to your gown – from headpieces to jewelry to accessories. However, if you’ve already chosen specific items you would like to wear with your gown, please bring them with you.

You will be working with a professional bridal stylist who will guide you through the amazing journey of finding the dress! Both you and your stylist will browse gowns, and she will help you find the silhouette, style and aesthetic you love.

We recommend ordering your gown 12 to 18 months in advance. It is important to remember that bridal gowns are custom ordered and can take up to a year to come in. Don’t have that much time? Don’t panic! We can work with you on in-stock options, designer rushes, or even taking home a gown from our “Take Home Collection” the same day.

We want your shopping experience to be perfect. We are happy to offer a few different options for you and your guests. Our classic bridal appointments include the bride and four guests on weekends and the bride plus six guests during the week. Or, upgrade your appointment to a larger bridal suite with champagne and hors d’oeuvres for the bride and up to 12 guests. More information is available on our “Book an Appointment” page.

No, but there is a “no show” fee of $50. You may cancel 48hrs before and will not experience a fee.

Our standard bridal appointments are two hours.

Our team of global designers create gowns for our store ranging from $1400 – $6000. If you are hoping for a gown at a lower price point, we do have a large selection of gowns in our “Take Home Collection” for up to 75% off; these are available to take home immediately. Please inquire for more details.

Gowns can take 4 to 8 months depending on a few variables. Please call to request more detailed information.

Most of our samples range from size 8 – 22, but if the gown is not a perfect fit, we will clip you in to give you a vision of what the gown will look like in your size.

Yes! We can absolutely work with you to create a payment plan. When you “say yes to the dress”, we will help you get your gown ordered with a holding fee, and work with you to create a payment plan you are comfortable with.

Because wedding gowns are custom ordered for you, all wedding gown sales are final sales, there are no refunds, exchanges or returns.

While we do not have seamstresses on staff, we do have a list of seamstresses we recommend. Ultimately, when choosing a seamstress for your bridal gown, it is most important to find someone you are comfortable with.

On average we recommend starting alterations up to four months before the wedding, but this may vary depending on the seamstress you choose.

Wedding gowns are made to be altered and taken apart. However every gown is different, please call for more detailed information.